Inner packaging: PE bag + desiccant + foam corner protection to prevent condensation corrosion and impact damage.
Outer packaging: Thickened seven-layer corrugated cardboard box, load-bearing capacity > 300kg, printed with shipping marks, barcodes, and handling labels.
Wooden crate reinforcement (optional): Fumigated plywood crate, compliant with ISPM 15 standard, suitable for sea freight and heavy goods.
Pallet packaging: Standard EU pallet/US pallet, stretch film + strapping for securing, suitable for full container load (FCL) shipping.
Drop test: Six-sided drop from a height of 76cm, no internal damage.
Vibration test: Simulated transportation vibration for 2 hours, no structural loosening.
Stacking test: Stacked to a height of 3 meters, no deformation after 48 hours.
Default purchase of 110% of invoice value cargo transportation insurance.
Cargo damage rate < 0.3%, higher than industry standards.
If damage is found upon arrival, a response will be provided within 24 hours, and replacement or compensation will be provided within 7 business days.
Complete Unit: 24 months from the date of installation and acceptance, covering compressor, condenser, evaporator, and circuit board.
Compressor: Embraco/Tecumseh original compressors receive an additional extended warranty to 36 months.
Accessories: Wearable parts such as door seals, light tubes, and handles are covered for 12 months.
Labor Costs: On-site service labor costs are free during the warranty period (limited to Europe and North America).
Reporting Channels: Email (response within 24 hours), telephone (instant support on weekdays), online work order system.
Fault Diagnosis: Remote diagnosis by technical support team; 70% of problems are resolved through video guidance.
Spare Parts Delivery: Spare parts are shipped from the overseas warehouse within 48 hours after fault confirmation.
On-site Service: 48-hour dispatch for Europe and America; coordination for other regions. Certified Service Provider
Extended Warranty Packages: Pay 8% of the equipment price for a 5-year extended warranty; pay 15% for an 8-year extended warranty.
VIP Customers: Annual purchases > $50,000 automatically receive a 3-year extended warranty.
Maintenance Contract: 2 annual maintenance services receive a 10% discount on the extended warranty.
Damage caused by unstable voltage, incorrect installation, or failure to follow the manual.
Force Majeure (natural disasters, war).
Use of non-BEU genuine parts.
Spare Parts Supply: Spare parts supply for discontinued models for at least 10 years.
Technical Support: Lifetime free technical consultation, providing operation training videos and manuals.
Software Upgrades: Lifetime free firmware upgrades for the intelligent controller.
Customer Follow-up: Proactive follow-up every six months to collect user feedback and continuously improve.
Manufactured to original specifications, ensuring performance and safety.
Each batch undergoes performance and durability testing, with a 6-month warranty.
In-stock at overseas warehouses, 95% of orders shipped within 48 hours.
Sea freight: FOB/CIF/DDP terms, cooperating with MAERSK and COSCO, 25-35 days for European and American routes.
Air freight: For urgent orders, 3-7 days delivery, door-to-door service provided.
Rail freight: China-Europe freight train, 15-20 days, cost between sea and air freight.
Express delivery: Samples and small batches, FedEx/DHL/UPS, 3-5 business days.
A unique tracking number is provided for each batch, with real-time updates on shipping/flight status.
Customs clearance documents for the destination port are provided 3 days in advance: invoice, packing list, certificate of origin, CE/ETL certificates.
Overseas warehouse support: Spare parts warehouses in Germany and the United States to shorten delivery time by 50%.
There is no MOQ requirement for standard products; orders can be placed for as few as one unit. The MOQ for OEM/ODM customized products is 20 units. For sample orders, we offer an expedited service with delivery within 7-10 days to support customer exhibition and testing needs.
Yes. All products are CE and ETL certified, meeting EU ERP and Australian GEMS energy efficiency standards. We are also ISO 9001/14001/45001 management system certified. We can assist with specific certifications such as UL and NSF, with a cycle of approximately 6-8 weeks.
Standard products are in stock and shipped within 3 working days; customized products have a delivery time of 30-45 days. We offer multiple options including sea freight (25-35 days, most cost-effective), air freight (3-7 days, urgent orders), and rail freight (15-20 days, China-Europe route). We generally recommend shipping via 40-foot container, as this offers the lowest per-unit shipping cost.
Absolutely. BEU products are designed according to Tropical climate standards, maintaining precise temperature control from -40°C to +10°C in an ambient temperature of 32°C. We use Embraco/Tecumseh high-temperature compressors, which have undergone rigorous 72-hour high-temperature aging tests.
Of course. We provide our partners with: ① High-resolution product images and 3D models ② Multilingual technical specifications ③ Exhibition support (sample machine discounts) ④ Joint digital marketing (distributor case studies displayed on our official website) ⑤ Sales training videos. Annual purchases > $50,000 automatically qualify you as a VIP partner, enjoying exclusive regional protection.
You can contact us at support@beu-appliance.com (responding within 24 hours) or by phone at +86-20-12345678. In Europe and America, we have a technical service hotline and a network of certified service providers, enabling 48-hour on-site service. All products come with a 2-year full-machine warranty, and the compressor warranty is extended to 3 years.
We support mainstream global voltage and plug standards: 110V/60Hz (US), 220-240V/50Hz (Europe), 220V/60Hz (Middle East). Plugs are available in US NEMA, European Schuko, UK BS, Australian, etc., at no extra cost (MOQ 10 units or more).
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